If you have any questions or require further support, please feel free to contact our Customer Support. Proof of address can include official documents displaying your full name and registered address, such as (online) bank statements, lease agreements, utility bills, or Ejari. Taptap Send does not have access to your bank account at any point during this process.Īdditionally, as part of our compliance with financial regulations in the UAE (DFSA), we might need to request additional documents for account verification, such as proof of address. We want to emphasize that the entire process is designed to maintain your privacy and security. Taptap Send will then be added as a beneficiary to your bank account and you will be able to initiate payments within 24 hours. If you are unsure how to obtain a Smart Pass token, click on the instruction link provided on the screen for guidance. This information is securely encrypted and will not be accessible to Taptap Send or any unauthorized parties.Ĥ- Enter the Smart Pass account token. ģ- Enter your username and password associated with your bank account. Tap on the "Connect Bank Account" option.Ģ- Select your bank from the list: Emirates NBD. You must have your bank app downloaded to your mobile device in order to connect your account.ġ- Upon opening the app, you will see a prompt banner at the top of the screen. Your recipient can also withdraw cash from any ATM in Pakistan if they have a JazzCash ATM Card.We understand that you may have encountered some difficulties while attempting to connect your bank account ( Emirates NBD ) for money transfers through Taptap Send.Īs this step is mandatory to send money, please see the step-by-step instructions below for assistance.Your recipient can withdraw cash from their JazzCash Mobile Account from any JazzCash Agent across Pakistan.For further details and withdrawal charges visit here Your recipients can also withdraw cash from any ATM in Pakistan if they have an Easypaisa ATM Card.To withdraw cash, ask your recipient to provide their Mobile number to the agent, confirm withdrawal with their MPIN and collect cash.Your recipient can withdraw cash from their Easypaisa Mobile Account from any Easypaisa Agent across Pakistan.As long as it is a valid phone number, even if the name doesn’t match, the transaction is processed once you confirm payment and the fund cannot be reversed. If you made a mistake with the recipient’s phone number, unfortunately, there is nothing we can do. Make sure you input the correct phone number. If you entered the wrong phone number or recipient’s name, please send us an email at via your registered email address. We make it easy for you to edit any transfer details before the final payment confirmation step. Please always double-check every transaction detail before you send money. If you made a mistake with the recipient’s name or bank account, unfortunately, there is nothing we can do as the funds cannot be reversed. ![]() ![]() If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. ![]() We will simply charge a small percentage of the exchange rate and no additional transfer fees. How much will you pay to send to Pakistan? Additionally, you can opt for cash pickup services via United Bank Limited ( UBL) and Bank Al Habib Limited ( BAHL). You can send money via Taptap Send to Pakistan to 30+ banks, or to mobile money wallets via JazzCash and Easypaisa.
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